Urban Spaces are the UK`s top city living property services specialists. We deliver a tailored one to one service for our customers by introducing a unique business model driven by the values of the brand. Urban Spaces operates in both physical and virtual environments and offers an exciting people structure that recognises the best in every employee and is dedicated to ensuring the development of talent. We offer competitive salaries, core benefits and an overall package including everything from a day off for your birthday to 1:1 sessions with a Life Coach & an unrivalled fun yet competitive working environment. As part of Countrywide Plc, the UK`s largest property services group, Urban Spaces has ambitious goals for high-speed growth as part of a significant strategy programme.
Client Service Specialists
Our Client service Specialists are the face of our business and are often the first point of contact for customers. This team is responsible for the delivery of world class client service and managing the full tenant and buyer customer journeys. You will need to be motivated, creative and able to build and maintain excellent client relationships. This role reports to the Centre of Excellence Manager and offers some fantastic opportunities for progression and development.
Our Client service specialists are responsible for:
-Responsible for delivering exceptional customer service at all times
-Answering inbound calls and managing applicant relationships
-Making outbound calls from customer leads
-Booking field based appointments and management of territory diary for account managers
-KPIs based on client satisfaction, deals and volume of appointments made
-Support for account managers when required
-Reports to Centre of Excellence Manager
Key Skills / Qualifications / Behaviours required:
-Excellent skills in communication and relationship building
-Committed to delivering excellent client service
-Thrives in a fast paced target driven environment
-Charm, perseverance, enthusiasm and hunger to succeed
-Defining priorities and organising yourself to be effective
-Working to the highest professional standards
-Being diligent in all aspects of the role
-Ability to speak other languages also an advantage but not essential
"Service is an art not a science"